CONFLICT RESOLUTION-TURNING DISPUTES INTO OPPORTUNITIES

Transform workplace friction into a catalyst for growth. Learn to identify conflict sources, master diverse resolution styles, and use effective communication to build stronger, more innovative professional relationships.

Created by

Adebola Falade

00:30:00.000000 Hours

0 Enrolled

(0 Reviews)

English

Last updated

Tue, 10-Feb-2026

Course description

What will i learn?

Identify Root Causes: Pinpoint whether a conflict stems from personality differences, unclear goals, or resource competition.
Adaptive Resolution: Select the best conflict style—such as collaborating for team building or compromising for quick decisions.
Communication Mastery: Apply active listening and nonverbal awareness to de-escalate tensions.
Coaching Integration: Use the FUEL model and coaching skills to resolve disputes through inquiry and reflection.
Organizational Growth: Foster a culture of transparency and emotional intelligence that minimizes negative impact.

Requirements

Open Mindset: Willingness to view disagreements as opportunities rather than obstacles.
Basic Professional Experience: Familiarity with workplace dynamics, such as team projects or client negotiations.
Willingness to Self-Reflect: Ability to analyze one's own conflict style (e.g., avoiding vs. competing).
Foundational Communication: Basic ability to engage in professional dialogue and written correspondence.
Commitment to Practice: Readiness to implement active listening and empathy in real-time interactions.

Frequently asked question

No. While often seen as negative, conflict can drive growth, innovation, and stronger relationships if handled correctly.

It is a coaching framework consisting of four steps: Frame, Understand, Explore, and Lay out, used to guide behavioral change.

It involves placing an area for improvement between two layers of positive feedback and encouragement.

Yes. We include specific strategies for managing customer disputes, emphasizing empathy and prompt communication.

It is an organizational environment where constructive conflict is viewed as a driver for progress rather than a disruption.

While not required, the course explains how psychometric tools can provide insights into different working and communication styles.

CONFLICT RESOLUTION-TURNING DISPUTES INTO OPPORTUNITIES

CONFLICT RESOLUTION TEST
0:30:00

Adebola Falade

View profile

₦100000

Lectures

1

Quizzes

1

Skill level

Intermediate

Expiry period

Lifetime

Certificate

Yes

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