Course description

In today’s fast-paced and highly competitive business environment, organisations can no longer rely on traditional management styles alone to drive performance. Employees want to be supported, heard, and developed — not just supervised. This is where performance coaching becomes a powerful leadership tool.

This course, developed by StopGap Consulting, provides a clear, practical, and structured approach to coaching employees for improved performance. It moves beyond theory and focuses on real workplace application. Managers and leaders will learn how to shift from “telling” to “coaching,” helping employees unlock their potential, take ownership of their growth, and consistently deliver results.

The course begins by building a strong foundation in performance coaching — what it is, how it works, and how it differs from mentoring. Participants will gain clarity on the role of managers, HR, and leadership in creating a coaching culture that supports continuous learning and development.

You will explore the wide-ranging benefits of performance coaching for both individuals and organisations, including improved communication, higher engagement, stronger leadership, better teamwork, and increased retention. The course also breaks down the key elements of an effective performance coaching programme, ensuring coaching efforts are structured, measurable, and sustainable.

Practical guidance is provided on how to implement a coaching programme successfully, from setting goals and running pilot programmes to integrating coaching into talent management systems. Special focus is placed on the essential skills managers need to coach effectively, such as active listening, empathy, goal setting, accountability, and constructive feedback.

Participants will also learn how to use established coaching models like GROW and FUEL, along with tools and digital platforms that support modern coaching practices. The course highlights the critical role of feedback in driving growth and explains how to measure the real impact of coaching using performance metrics, engagement surveys, and ROI indicators.

Ethical considerations are addressed to ensure fairness, transparency, and trust throughout the coaching process. Real-life examples of performance coaching in action bring the concepts to life and show how coaching can be applied across customer service, sales, teams, and executive leadership.

By the end of this course, managers and leaders will be confident in their ability to coach employees effectively, improve performance outcomes, and build a workplace culture where people feel empowered to grow and succeed.

What will i learn?

• Apply performance coaching techniques to improve employee results
• Conduct effective coaching conversations with individuals and teams
• Build personalised coaching plans aligned with business goals
• Deliver constructive feedback that drives growth and accountability
• Measure and evaluate the impact of coaching on performance

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