Privacy policy

Privacy policy

Last updated: January 2024

Privacy Policy

1. Introduction

Welcome to Stopgap ("we," "us," "our," or "Company"). Stopgap is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Registration: Name, email address, password, phone number, profile picture, and educational background
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
  • Profile Information: Bio, interests, educational goals, and progress tracking data
  • Communication: Messages, comments, forum posts, and feedback you share on our platform
  • Support: Information provided when contacting our customer support team
  • Survey Data: Responses to surveys and questionnaires

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on content, clicks, course progress, videos watched, assignments completed
  • Cookies and Tracking: Session cookies, persistent cookies, and similar technologies to enhance user experience
  • Location Data: General geographic location based on IP address (not precise GPS tracking)
  • Analytics: Performance metrics, bounce rates, and user interaction patterns

3. How We Use Your Information

  • Providing and improving our educational services and platform functionality
  • Processing payments and managing your subscription
  • Personalizing your learning experience and recommending relevant courses
  • Sending transactional emails (confirmations, receipts, password resets)
  • Communicating about updates, new features, and promotional offers (with your consent)
  • Responding to your inquiries and providing customer support
  • Analyzing usage patterns to improve platform performance and user experience
  • Detecting, preventing, and addressing fraud, abuse, and security issues
  • Complying with legal obligations and enforcing our Terms and Conditions
  • Creating aggregated, de-identified data for research and analytics
  • Generating certificates and progress reports

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third parties who perform services on our behalf:

  • Payment processors (Stripe, Paystack, Razorpay, OpenPay, Xendit)
  • Email service providers
  • Analytics providers
  • Cloud hosting providers
  • Customer support platforms

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for data in transit
  • Secure password hashing and encryption for sensitive data
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Secure data centers with physical security measures
  • Regular backups and disaster recovery procedures

6. Your Privacy Rights

  • Access and Portability: You can request a copy of your personal information we hold
  • Correction: You can update or correct your profile information anytime through your account settings
  • Deletion: You may request deletion of your account and associated personal data, subject to legal retention obligations

7. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, analyze usage, personalize experience, and prevent fraud. You can control cookies through your browser settings.

8. Children's Privacy

Stopgap is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact: enquiries@stopgapnig.com