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CONFLICT RESOLUTION-TURNING DISPUTES INTO OPPORTUNITIES

CONFLICT RESOLUTION-TURNING DISPUTES INTO OPPORTUNITIES

₦100000

Transform workplace friction into a catalyst for growth. Learn to identify conflict sources, master diverse resolution styles, and use effective communication to build stronger, more innovative professional relationships.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Wed Feb 2026
Level
Intermediate
Total lectures 1
Total quizzes 1
Total duration 00:30:00.000000 Hours
Total enrolment 0
Number of reviews 0
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Short description Transform workplace friction into a catalyst for growth. Learn to identify conflict sources, master diverse resolution styles, and use effective communication to build stronger, more innovative professional relationships.
Outcomes
  • Identify Root Causes: Pinpoint whether a conflict stems from personality differences, unclear goals, or resource competition.
  • Adaptive Resolution: Select the best conflict style—such as collaborating for team building or compromising for quick decisions.
  • Communication Mastery: Apply active listening and nonverbal awareness to de-escalate tensions.
  • Coaching Integration: Use the FUEL model and coaching skills to resolve disputes through inquiry and reflection.
  • Organizational Growth: Foster a culture of transparency and emotional intelligence that minimizes negative impact.
Requirements
  • Open Mindset: Willingness to view disagreements as opportunities rather than obstacles.
  • Basic Professional Experience: Familiarity with workplace dynamics, such as team projects or client negotiations.
  • Willingness to Self-Reflect: Ability to analyze one's own conflict style (e.g., avoiding vs. competing).
  • Foundational Communication: Basic ability to engage in professional dialogue and written correspondence.
  • Commitment to Practice: Readiness to implement active listening and empathy in real-time interactions.