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Has discount
Expiry period	Lifetime
Made in	English
Last updated at	Wed Feb 2026
Level	Intermediate
Total lectures	1
Total quizzes	1
Total duration	00:30:00.000000 Hours
Total enrolment	0
Number of reviews	0
Avg rating
Short description	learn how to move beyond robotic scripts and discover how to build real human connections that turn customers into loyal fans.
Outcomes	Human-centric service: learn to treat customers as individual people rather than just transaction numbers. Emotional intelligence: master the use of tone and empathy to build instant rapport and trust. Creative empowerment: gain the confidence to think beyond the script and uncover innovative solutions. Rapid resolution: develop the ability to spot and address customer frustration immediately. Brand devotion: create service experiences that transform customer satisfaction into long-term loyalty.
Requirements	Openness to change: a willingness to move beyond traditional, robotic service methods. Emotional observation: the ability to pay attention to customer feelings and nonverbal cues. Problem-solving mindset: a desire to find solutions without always waiting for a supervisor's permission. Basic communication skills: the ability to engage in conversations with respect and patience. Commitment to practice: a readiness to apply these principles in real-world interactions every day.