Compare with 1 courses

BASIC CUSTOMER SERVICE COURSE

BASIC CUSTOMER SERVICE COURSE

Free

Equip your team with the essential tools to deliver world-class service. This course covers everything from core communication skills to handling complex conflict, ensuring every customer interaction builds trust and long-term loyalty.

Learn more
Has discount
Expiry period Lifetime
Made in English
Last updated at Wed Feb 2026
Level
Intermediate
Total lectures 1
Total quizzes 1
Total duration 00:00:00.000000 Hours
Total enrolment 6
Number of reviews 0
Avg rating
Short description Equip your team with the essential tools to deliver world-class service. This course covers everything from core communication skills to handling complex conflict, ensuring every customer interaction builds trust and long-term loyalty.
Outcomes
  • Resolve Conflicts with Confidence: Use proven de-escalation techniques to turn unhappy customers into loyal brand advocates
  • Communicate Across All Channels: Deliver consistent, professional service whether via phone, email, or social media.
  • Identify and Meet Needs: Use active listening to understand exactly what a customer requires, even if they can't express it clearly.
  • Increase Sales and Retention: Use product knowledge to provide personalized solutions and identify upselling opportunities.
  • Drive Service Improvements: Collect and analyze feedback to help the business evolve and stay competitive.
Requirements
  • Current or Future Customer-Facing Role: A context in which to apply the communication strategies.
  • Basic Professional Literacy: The ability to engage with written materials and emails.
  • An Open Mindset: A willingness to participate in role-playing exercises and receive constructive feedback.
  • Product Knowledge: For Module 8, participants should bring basic information about their company’s specific products or services.